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Privacy policy

How Cafecaps handles personal information.

This policy explains what personal information Cafecaps receives through the website, why it is used, and the choices available to customers and visitors.

Coffee beside a capsule machine in natural morning light

Last updated: October 2026

1. Scope

This policy applies to personal information handled through the Cafecaps website, online store, customer accounts, order support, and contact form. A payment, delivery, analytics, or other service selected through the site may also publish its own privacy terms.

2. Information Cafecaps may receive

Details you provide

Name, email, phone number, billing and delivery address, account details, contact messages, and information supplied for an order or support request.

Order information

Products, quantities, prices, coupons, delivery method, order status, payment status, refunds, and related transaction records.

Website information

Technical information needed to operate, secure, and understand use of the website, such as IP address, browser type, device information, pages viewed, and cookie data where enabled.

3. How information is used

  • Process and deliver orders, payments, refunds, and account requests.
  • Respond to product, order, compatibility, contact, and OEM enquiries.
  • Operate, maintain, troubleshoot, and protect the website and store.
  • Meet accounting, tax, fraud-prevention, dispute, and other legal obligations.
  • Send marketing communication only where there is an appropriate basis and an available way to opt out.

4. Payment, delivery, and service providers

Cafecaps may share the information needed to complete a task with providers that support payment, delivery, website hosting, security, analytics, email, customer service, and professional advice. The payment information handled by Cafecaps and a payment provider depends on the method selected at checkout.

Information may also be disclosed where required by law, to establish or defend legal rights, or to prevent fraud and protect customers, Cafecaps, and the website.

5. Retention and security

Information is retained for as long as reasonably needed for the purpose it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute handling, and legal requirements. Different records may require different retention periods.

Cafecaps uses reasonable organisational and technical measures intended to protect personal information. No website or transmission method can guarantee absolute security.

6. Your choices and requests

Depending on the circumstances and applicable law, you may ask to access, correct, delete, restrict, object to, or receive a copy of personal information, or withdraw consent where processing relies on consent. Some records may need to be retained for legal or legitimate business reasons.

You can also update certain account information from My Account and use the unsubscribe option included with eligible marketing messages.

7. Privacy contact

Send privacy questions or requests to info@cafecaps.com. Cafecaps is located at 1/2 soi Samanchan, Sukhumvit 40, Phrakanong, Klongtoey, Bangkok, 10110.

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