Please have a look at our frequently asked questions.


Please have a look at our frequently asked questions.

About Nespresso compatible capsules

Are Nespresso Compatible capsules compatible with all the Nespresso machines ?

Yes, Cafecaps guarantee 100% compatibility with all the Nespresso machines and the Nespresso compatible machines. If you still have some doubts, visit us in our showroom and we will give you a sample of our capsules so you can try by yourself at home.

Will the capsules I buy from you will damage my Nespresso machine?

No, our capsules were specifically designed for Nespresso machines and so will not damage your coffee machine.

Will I notice any difference in how the capsule works?

You should not notice any difference in how the capsules work. Just use it as you would with a Nespresso capsule.

Where does Cafecaps coffee come from?

Cafecaps coffee is coming mostly from Thailand for our regular range and imported from around the world for our Signature range. Our Decaf is imported. We will always let you know the origin in the product description. We buy ONLY green bean and roast in Bangkok to ensure the freshness of the coffee.

Do you have decaffeinated coffee?

Yes, we offer the Cafecaps Decaf which is a 100% Arabica decaffeinated coffee.

Orders & Payment

Do you have a shop or store where I can buy your capsules?

Yes, we welcome you from Monday to Friday, from 9AM to 7PM at the following address (map in our Contact us page)
1/2 soi Samanchan,
Sukhumvit 40
Phrakanong, Klongtoei
10110 Bangkok – Thailand

Can I try your coffee before buying it ?

Yes, we welcome everyone for a free degustation of our coffee in our store.

Do I need an account to place an order?

No, you don’t need an account to place an order. However, if you don’t choose the option to create an account, you won’t be able to track your order. Of course, we will deliver your capsules and we will keep track of it ourselves.
Creating an account allow you to save your address and not go to the hassle to put all your info again when you do you next order.

How Do I Track My Order?

If you have created an account, you will be able to track your order.
There is 2 steps : Processing and delivered.
– If we have send by EMS or SCG, you will get a tracking number with the “complete order” email.
– If you are in our messenger delivery zone, you won’t get any tracking number but as soon as your receive the “complete order” email, it means your package is either in your hand or at your condo’s office.
Feel free to call us if you want even more details about your order.

How can I pay for my order?

  • You can pay via Credit Card & Debit Card, by mobile banking or ATM banking. All of these payment options are powered by our Payment Getaway provider that insure security for your transaction. Our site is secured in compliance with the highest industry standards, including Payment Card Industry Data Security Standard (PCIDSS), using SSL 128 bit technology.
    Furthermore a Secure Payment Gateway facility ensures all credit card details are encrypted so it is safe and easy to use. Our staff cannot see your credit card details.
  • You can also choose bank transfer directly to our Kasikorn account.
  • We have also a service of Cash on Delivery but limited to 10110 and 10120 zip code (Sukhumvit and Sathorn area basically).

Delivery Information

Where do you deliver?

We are glad to deliver all over Thailand by EMS or SCG Express. In Bangkok, we deliver via our messenger (depending on the distance from our shop and messenger availability).

How much is the delivery fee?

Delivery fee is ……. 0 ! Yes, it is FREE all over Thailand for every order !

How long does the shipping take?

It takes 1 business day for Bangkok and 3 business days for up country. Your order will be process and send on the same day but shipping time is according Thailand post for EMS package.