Terms for using the Cafecaps store.

1. Scope and acceptance

These terms apply when you browse the Cafecaps website, create or use a customer account, contact the business through the site, or place an order. By using the store or submitting an order, you agree to the terms that apply at that time together with information shown during checkout.

2. Products, descriptions, and compatibility

Cafecaps aims to present product descriptions, images, ingredients, pack sizes, compatibility, and availability clearly. Screen settings and normal production variation may affect how colours and physical products appear.

Nespresso-compatible and Dolce Gusto-compatible products use different capsule formats. Customers are responsible for checking the product format against the machine model before ordering. Compatibility references describe format and are not a claim of ownership by or affiliation with the machine brand.

3. Prices, orders, and payment

• The product price, applicable discount, shipping charge, tax treatment, and order total available to the store are shown during checkout before submission.
• Submitting an order is an offer to purchase. An automated receipt confirms that the order was received, not that every order can necessarily be fulfilled.
• Cafecaps may contact the customer or cancel and refund an order when payment fails, information is incomplete, stock is unavailable, pricing is clearly incorrect, or fraud or misuse is reasonably suspected.
• Payment is handled through the method selected at checkout and is subject to that provider’s processing requirements.

4. Delivery

Available delivery methods, charges, and current estimates are shown or confirmed through checkout and order communication. Estimates can be affected by destination, order readiness, carrier schedules, holidays, weather, and other circumstances outside reasonable control.

Customers are responsible for supplying complete delivery information and a reachable phone number. Contact Cafecaps promptly if an address needs correction. A change may not be possible after dispatch.

5. Order issues, cancellations, and returns

Contact Cafecaps with the order number and relevant evidence if an item is damaged, missing, incorrect, or raises another order concern. Eligibility, timing, and the available remedy depend on product condition, the order circumstances, and applicable consumer law.

Because food and drink products require careful handling, keep affected products and original packaging available while the request is reviewed. Cancellation requests should be made promptly and may not be possible after preparation or dispatch.

6. Accounts, website use, and intellectual property

Keep account credentials confidential and provide accurate information. Do not misuse the website, interfere with its operation, attempt unauthorised access, submit harmful material, or use automated activity that places an unreasonable burden on the store.

Cafecaps website content, brand elements, photography, graphics, and original copy may not be copied or used commercially without permission, except where applicable law allows otherwise. Third-party names and marks remain the property of their respective owners.

7. Changes and contact

These terms may be updated when the store, services, or legal requirements change. The version published when an order is placed applies to that order, together with the information presented during checkout.

Questions can be sent to info@cafecaps.com. Cafecaps is located at 1/2 soi Samanchan, Sukhumvit 40, Phrakanong, Klongtoey, Bangkok, 10110.