Returns and order support
Report a problem with your order.
If an order arrives damaged, incomplete, or incorrect, contact Cafecaps with the order number and details of the problem.
What to send
Include these details with your request.
- Order number and the email used at checkout
- A short description of the issue
- Product name and affected quantity
- Clear photographs when an item or parcel is damaged
- Machine model when the concern involves capsule compatibility
How requests are assessed
Eligibility, timing, and the appropriate remedy depend on the product condition, order circumstances, the information supplied, and applicable consumer law.
Food and drink products require careful handling. Keep the products, parcel, and original packaging available until the team has reviewed the request and advised the next step.
What happens next
Cafecaps reviews the order and the reported problem.
Send the order details and explain what happened. Cafecaps will review the order record, the affected products, and any photographs or supporting information you provide.
Once the request is understood, the team will confirm the appropriate next step for that order. Keep the products, parcel, and original packaging available until the review is complete.
Order support